Thursday, March 16, 2017

Preparing for Salesforce Community Cloud certification

I have been working on salesforce.com Communities from Partner/Customer portal days. Salesforce has evolved Communities a lot after announcing communities in Winter 13.  Recently salesforce.com announced Community cloud certification to recognize expertize in a particular area.  I spent two weeks to understand all available templates, community builder, community manager and refreshing my knowledge with respect to sharing and security (Common topic for all Salesforce Certifications) and prepared myself for exam. I finally took courage for exam and results were in my favour.  I am here sharing my experience and topics that i studies for exam apart from continue working as Salesforce.com Developer.
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Here is the Credential Overview which is also available on the official Salesforce certification website:
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The Salesforce Certified Community Cloud Consultant program is designed for consultants who have experience implementing and consulting on the Salesforce Communities applications in a customer-facing role. This credential is targeted toward the Salesforce Community Cloud Consultant or Partner who wants to demonstrate their skills and knowledge in designing, configuring, building, and implementing Salesforce Communities applications, using the declarative customization capabilities of the Communities platform.

The Salesforce Certified Community Cloud Consultant exam has the following characteristics:
  1. Content: 60 multiple-choice/multiple-select questions
  2. Time allotted to complete the exam: 90 minutes  
  3. Passing Score: 57%  
  4. Registration fee: USD 200; Retake fee: USD 100  
  5. Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
  6. Prerequisite: Salesforce Certified Administrator credential


Here are topics that i covered while preparing for exam

  1. Complete Communities Basics trailhead to refresh knowledge about salesforce.com community
  2. Complete  Community Rollout Strategy trailhead, Exam has few questions around rollout planning.
  3. Complete Data Security Trailhead, exam has many questions around sharing rules in general and around communities.
  4. Read about community license types. There was question based on Community member persona.
  5. Evaluate steps required for Successful community rollout.
  6. Understanding My Domain concept and how to set up a custom domain for a Community.
  7. Sharing and Security concepts
    1. Sharing Rules
    2. Sharing sets
    3. Profiles and Roles
    4. Partner Roles
    5. Super User
  8. Determine the steps to build a public Community. Capabilities of the different templates. What does Napili have that Kokua does note for example?. There were lot of questions about picking right community templates.
  9. Demonstrate an understanding of the differences in sharing capabilities for partner, customer, and employee community users and articulate the impact of selecting a community license type on the sharing solution.
  10. Community Setup and Community Manager

    1. Determine the steps to expose appropriate tabs based on the needs of the Community constituents.

    2. Determine the steps to configure and set up topics, and map to the associated knowledge articles.

    3. Determine the steps to configure and set up Knowledge within a Community.

    4. Given the user access requirements, determine how to add members to a Community.

    5. Determine the steps to set up Community dashboards and insights.

    6. Explain Community moderation features.

    7. Given a scenario, determine the steps to create recommendations in a Community.

    8. Given a scenario, determine the steps to set up reputation levels in a Community.

    9. Enabling self registration and Social Sign on.
  11. Community Builder
    1. Determine how to customize a Community to match a company’s branding using Community Builder. Upload a logo to extract branding colors

    2. Determine how to customize navigation to given requirements in a template-based Community.

    3. Determine steps to create or customize web- or data-driven pages in Community Builder.

    4. Explain how to customize template components to given requirements.

  12. Look into record versions of Salesforce Community Cloud webinars

1 comment:

  1. mock exam links which is helpful to check how prepared your are.

    http://www.salesforceben.com/certified-community-cloud-consultant-exam/

    ReplyDelete

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